30-Day Return Policy
Our “No-Questions-Asked” 30-Day Return Policy is to offer you a complete peace of mind while buying from us. We feel proud that when it comes to being eco-friendly and ethical, there is no match for Dove Diamond, but, for any reason, you would like to replace it or return it, you have full 30 days from delivery to do so.
- If you are returning a Jewellery, make sure items are returned as sent, including but not limited to the Jewellery box, packaging, certificates, tags attached.
- Any customised or altered jewellery cannot be returned. In cases of dispute we send items to Safeguard for an independent opinion.
- The purchased jewellery must be in the new, original condition, without any signs of wear and tear. Jewellery must not be modified.
- The return request must be raised within 30 days from the date of receiving the jewellery, and the Jewellery needs to be returned within 15 days of opening the return case or 30 days from original delivery, whatever is the longest duration.
- The cost of the return shipment is to be borne by the customer, except when there is a defect with the jewellery.
- The package must be returned to us via tracked and insured postage, as we can only process a refund once we have received and assessed the jewellery in hand.
- Your normal statutory rights are not affected.